Fuel Delivery Service
Local and Personal Customer Service
Our customers tell us they like knowing that we are a local fuel delivery service. If they have a question they can walk through the door and talk to the people who make the decisions. Our clients don’t have to call across the state or across the country to speak to someone who has absolutely no idea who they are or where they live. They could care less. It is just another number in the computer. We know our clients on a personal basis.
We offer affordable pricing, customer rapport, and we have you listed by name.
Our fuel delivery service areas are split up in routes so that the person who brings you propane today is going to bring it all winter long, and for the next ten years. We are very lucky to have guys work for us who want to be here and who the customers all really seem to like. They like their jobs and it’s nice that is has that personal feeling to it. They have rapport with the customers.
We have two drivers that used to work at another gas company. And they have clients that followed them to us, because they like their driver. They like knowing who is bringing their fuel. And he knows how to do it and don’t have to be told how to.
We try to be reasonable about our pricing. We get a lot of people calling us telling us company X, Y, Z is charging us fifty cents more per gallon than what you are charging. Can we use your fuel delivery service? Can we start buying fuel from you?
The customers feel better knowing who they are dealing with. We have people telling us they need to fill out paperwork for energy assistance, and they ask for their account number because they don’t see it on their paper work. I tell them: "Honestly I don’t have an account number, I have your account listed by your name". That is meaningful to us. A number means nothing to us, but we know your name. That makes an impact on our client. People seem to appreciate that. Off course we will make up a number if they ask for it. But as long as the name is there we will know how to deal with it when the time comes.
Quicker Fuel Delivery Service
We work with 2 or 3 computers with the typical software. Our drivers all have smartphones and tablets in the trucks. We can dispatch deliveries to them that show up on their tablets. So they know that as soon as we get the call and get the fuel delivery service request logged on to the computer it shows up on their tablet. If they are a mile away they can grab it quick although that wasn’t necessarily planned when they left. That is awesome. We can be there quicker for the customer especially when they are right around the corner.
Our fuel delivery service fleet is up to date and well maintained.
Our fleet is pretty new. Our oldest truck is a ’96 but we do a lot of work to keep it up to date. Still it is 19 years old. We keep it good because we take good care of it and keep things running well. Most of the rest of our trucks however are a lot newer. We currently have two new fuel delivery service trucks in production. The tanks are being manufactured and put on the trucks as we speak. They are both 2015 model year trucks with their respective tanks. Even if you have an older truck you can have a newer tank. Actually the ’96 truck we just talked about has a tank that we replaced. It was originally a truck that hauled gas and diesel and we replaced its old tank with a new tank that hauls propane. We did the upgrades it needed on the truck, since the truck body itself was good and sound. Periodically we sandblast the frames, take the rust off, and repaint all our trucks.
Fuel Delivery Service Contracts
Lock in your price!
Agricultural customers have the option to lock in the price of their diesel in the spring and propane customers can opt to lock in the price of their fuel in the summer for the upcoming heating season. It is a way to get better fuel delivery service commitments from our customers. It is always a gamble. We can mail off a contract that says you are going to pay $1.50 for your propane this year and the price may drop to $1.20, you still have to pay the $1.50 because that is the agreement that we made. We buy the fuel also against a locked in price so that we know what our price is. If you are paying $1.50, so am I. There is our markup of course, but we’ve got our fuel prices locked in too. Even if the fuel drops, we still have to buy the expensive fuel also.
The prices fluctuate a lot. Two years ago there was a shortage, they say, on propane, and the price went up to just shy of $5 Some people even talked about $6, 7, 8 a gallon. If you would have locked in your propane with us at $1.50 that is what you would have paid. Even though your neighbor who didn’t lock it in had to pay $5. We honored that contract. As you can see, it goes both ways.
The benefit of locking in your price beforehand is that you know what your cost is going to be. For people who have to budget their money tightly or just want to take care of their costs for the year,they don’t have to worry about whatever the fuel delivery service market may do. It is savvy business planning to lock it in. It is a benefit for us because we can know what the fuel demand is, so we can get it. A couple of years ago when the price took off on the propane, getting it was not easy for us either. We know what our business cost is, and we know what to expect for the heating season, and we get our budget in line.
For the farmers on the diesel side of things again, we Meyer Oil and LP lock in, or contract diesel, so we know what our price will be. Then we offer that price to our farmers. It helps them plan their business also. This is how much my fuel is going to cost, this is how much my corn seed is going to cost, and this is how much my fertilizer is going to be. They can plan their budget for the year. They can plan that when they sell their corn they need to sell it for at least $5 a bushel, to break even or get ahead. For us as well as them it is important to know where you stand financially and how much is fuel or propane is going through your tanks.
Fuel Delivery Service Financial Plans
We offer the option for heating customers to pay for their fuel delivery service on a monthly budget plan. Instead of paying it all at once they can pay us off monthly. Over what period they spread out their payments we leave up to the customers. Most people choose to do it over a 12 month period, some people only want to pay it off over a period of 8 months. Whatever works for the customer!